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Phoenix Obsidian Designs

BUSINESS CENTER

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Home Page Button Online Store Front Made-to-Order Arrowheads Arrowhead Jewelry Obsidian Knives Flintknapped Treasures Stone Tools Flintknapping Supplies Primitive Technology Educational Supplies Primitive Technology Supplies Physical Store Front Information Phoenix Obsidian Designs Information Phoenix Obsidian Designs Business Center Frequently Asked Questions Wholesale Purchasing Flintknapping Information Links Join Our Mailing List
FOR GREAT
GIFT IDEAS
BE SURE TO
VISIT OUR
ONLINE
STORE

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ONLINE STOREARROWHEADSJEWELRY       EDUCATIONAL MATERIALGIFTS
TRADING POSTARTIFACT REPLICASKNIVES   FLINTKNAPPING SUPPLIESREPLICATION SUPPLIES
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ORDERING
PAYMENT
SHIPPING
RETURNS
REPAIRS


ORDERING INFORMATION

We suggest using the on-line PayPal Shopping Cart System to place and pay for your order.   This option will result in you receiving your order with the least delay.   Phone Ordering is now available through our physical Store location.   Call (530) 477-1957 during store hours  (11 AM to 7 PM, Pacific Time, subject to other commitments)  Monday through Saturday.   If you reach the answering machine, please leave a message and we will return your call as soon as possible  (we might just be outside flintknapping or we might be out of state at a show).   Please have your credit card information including billing zip code and card verification code ready when calling in.   For each item, select a particular arrowhead form and material from the available  OPTIONS.   If you select "Artist Choice" for both options, you will receive an item already in stock selected by Dr. "Arizona".   Since each item is personally handmade, they are one-of-a-kind and thus variation will occur.

VIEW YOUR
SHOPPING CART


 

ORDER
STATUS

Otherwise, you may print out the appropriate PDF form
and send it to us with your check
to the following address:

Dr. Susan Gleason
Phoenix Obsidian Designs
144 Hughes Rd., Suite G
Grass Valley, CA 95945

or FAX
Your Purchase Order
to
1-801-934-5571

 
ORDER FORM
(pdf, 68KB),
 
SPECIAL REQUEST ORDER FORM
(pdf, 57KB)

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PAYMENT INFORMATION

All orders must be prepaid.   Payment through this website can be made using the available secure PayPal Shopping Cart System.   Phone Ordering is now available through our Store Front.   Call (530) 477-1957 during store hours  (11 AM to 7 PM Pacific Time)  Monday through Saturday.   Please have your credit card information including billing zip code and card verification code ready.   Certified funds sent with your mail order are recommended as money orders or bank cashier's checks.   If you send a personal check with your order it must list your name, address and daytime phone number.   Shipping of orders paid for with personal checks will be delayed until confirmation of payment.   Export funds are accepted in U.S. dollars only, except for on-line payments through PayPal.   California Residents, please remember to add sales tax  (8.375%).   If you are purchasing for resale, please provide us with your resale license number in order to receive a refund of this sales tax.   Wholesale prices are available on some items, please inquire about those not listed on our Wholesale pages.

Make funds payable to  PHOENIX OBSIDIAN DESIGNS.

Purchase Orders are only accepted from qualified sources.   Please  CONTACT US  before sending your purchase order by mail or fax.

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SHIPPING INFORMATION

Standard domestic shipping includes shipping charges, packaging, and other handling fees.   Please include 15% of your total order for shipping costs  (minimum $5).   Orders containing a Flake Selection have a minimum shipping cost of $10.   Using the PayPal Shopping Cart on this website may actually save you money on shipping with charges automatically calculated.   International shipping will be based on actual or dimensional weight, whichever is greater  (please inquire before ordering and specifically request a PayPal billing instead of using the Shopping Cart).   Rush orders have an additional $5 to $15 fee and may not be available on all items  (please inquire before placing an order).

Please allow manufacturing time  (not including shipping time):
3-4 weeks for Stock Items  (i.e., "Artist's Choice")
4-8 weeks for Custom Items
      (NOTE:  Most simple orders will be shipped in less than 2 to 3 weeks if weather, health, and other factors permit)
1-2 weeks for Flintknapping Supplies and Online Store orders

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RETURNS AND CORRECTIONS INFORMATION

Pack the item in a sturdy carton and seal with strong tape.   We are not responsible for any returns in non-padded envelopes.   For your protection, ship all returns prepaid and insured.   Items must be received within ten working days of original shipping date in order to obtain a refund or correction.   Refund amount will be minus actual initial shipping costs.


Send returns to
Phoenix Obsidian Designs
144 Hughes Rd., Suite G
Grass Valley, CA 95945


REPAIRS INFORMATION

Most of our jewelry and tools come with a limited six month warranty.   To return an item for repair, package it as a return and send it prepaid and insured.   Describe the problem and allow 3-6 weeks after received for repair or replacement.

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ONLINE STOREARROWHEADSJEWELRY       EDUCATIONAL MATERIALGIFTS
TRADING POSTARTIFACT REPLICASKNIVES   FLINTKNAPPING SUPPLIESREPLICATION SUPPLIES
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Copyright © 2011, Phoenix Obsidian Designs.
All Rights Reserved.   LEGAL NOTICE
Page last Updated -- 03/20/11